The Postal Customer Council™ (PCC®) is a network of business mailers and representatives of the U.S. Postal Service®, who gather regularly to discuss and resolve local mailing issues. On both the national and local levels, Postal Customer Councils work to continually improve communication between the Postal Service™ and its customers.
The Postal Customer Council™ (PCC®) was established in 1961 to improve communications between U.S. Postal Service® customers and managers. The organization has grown increasingly more important since the 1970s, when business mailing issues became its primary focus.
Today, there are more than 200 local Postal Customer Councils with approximately 120,000 members across the nation. Regular meetings, educational programs, mailer clinics, and seminars keep members abreast of the latest Postal Service™ developments. Members also work closely with local Post Office™ locations to make mail service more efficient, resulting in improved delivery and greater customer satisfaction.
The mission of the Postal Customer Council is to:
- Promote local cooperation and support of Postal Service initiatives
- Foster a close working relationship between the Postal Service and business mailers
- Share information and exchange ideas about new and existing Postal Service products, services, programs, and procedures that affect business mailers
- Help PCC member organizations grow professionally through focused educational programs